Resolve scope questions early.
The applicable refund, cancellation, and rescheduling terms are confirmed in the written engagement scope or checkout terms before payment.
Scope mismatch
If intake shows that the selected package cannot reasonably address the stated issue, work pauses before substantive implementation. The next step is to choose a more appropriate scope, an alternative path, or the applicable refund route described in the agreement.
Cancellation
Cancellation timing, work already performed, third-party costs, and any reserved implementation capacity are handled according to the signed scope. Ask questions before approval if a term is unclear.
Requesting help
Email enzoparilli@gmail.com with the relevant scope or order details. Do not include passwords or secrets. This page is informational; the governing agreement controls.